Client Rights & Non-Discrimination Notice

1. Your Rights as a Soflux Client

As a client of Soflux Care Services, you have the right to:

• Respect and dignity
  Be treated with consideration, courtesy, and respect for your privacy, beliefs, and personal choices.

• Non-discriminatory services
  Receive services without discrimination based on race, color, national origin, ethnicity, language, age, disability, sex, gender identity or expression, sexual orientation, marital status, religion, creed, veteran or military status, or any other status protected by law.

• Participation in your service plan
  Take part in planning your services, ask questions, and help decide what works best for you. You may choose a representative to assist you.

• Information about services and costs
  Receive clear information about the services Soflux will provide, the schedule, and any charges you are responsible for.

• Choice and refusal
  Accept or refuse any service to the extent allowed by law and program requirements, and be told about possible effects of refusing services.

• Privacy and confidentiality
  Have your personal information and records kept confidential as required by law and Soflux policy.

• Freedom from abuse, neglect, and exploitation
  Receive care in an environment free from physical, verbal, emotional, sexual, and financial abuse or exploitation.

• Quality and safe care
  Receive services from trained, background-checked staff who follow safety procedures and your agreed service plan.

• Communication and language assistance
  Communicate in a way you can understand. Within reasonable limits, Soflux will make efforts to provide auxiliary aids or language assistance when needed.

• Access to your records
  Request to review or receive copies of your service records as allowed by law and policy.

• File complaints without retaliation
  Voice concerns or complaints about services or staff without fear of retaliation, and receive a timely response.

2. Non-Discrimination Policy

Soflux Care Services does not discriminate against any person in admission, access to services, or employment on the basis of:

race, color, national origin, ethnicity, language, age, disability, sex, gender identity or expression, sexual orientation, marital status, religion, creed, veteran or military status, or any other status protected by applicable law.

Harassment, bullying, or retaliation against anyone who makes a good-faith complaint or participates in an investigation is not tolerated.

If you need an accommodation because of a disability or help in another language, please tell us. We will do our best to arrange reasonable assistance.

3. How to Report Concerns or Complaints

If you have a concern or complaint about Soflux services, staff, or this policy, please contact:

Soflux Care Services – Administrator
[Administrator Name]
Phone: (512) 661-4082
Email: info@sofluxcare.com

We encourage you to contact us first so we can work with you to resolve the issue.

You also have the right to report concerns directly to:

Texas Health and Human Services – Complaint & Incident Intake
Phone: 1-800-458-9858
Relay Texas (for hearing-impaired): 7-1-1 or 1-800-735-2989
Website: search for “Texas HHS Long-term Care Provider Complaint” online.

Reporting a concern will not affect your right to receive services.